TestDome packs work similar to any prepaid service. Purchase a pack to add the appropriate number of invites to your TestDome balance. An invite is spent each time you invite a candidate to a test.
You can combine questions for different skills into a single test so that you don't have to send separate invites to the same candidate. If a candidate does not take the test, their invite will be automatically refunded to your balance.
Packs don't expire, they last until you use all the invites. When you need more invites, you can top up with another pack at any time. You can also activate "automatic top-up" in your payment settings. This will automatically top up your account with the same pack when you use 90% of your current one.
Our self-service accepts Visa, MasterCard, American Express, Discover, PayPal, and JCB. For large contracts, we also accept additional payment methods (wire transfers, purchase orders, Amazon Pay, Alipay, WebMoney, Sofort, iDEAL, Giropay and UnionPay).
For certain countries, we are legally obliged to collect sales tax or VAT (value-added tax) on top of the listed prices. EU companies can be exempt from VAT by providing a valid VAT ID during the payment process.
We can refund the cost of any unused invites minus a 10% handling fee up to 90 days after purchase.
The invoice is included as a link in the email sent by our payment processor (FastSpring) when you make a purchase. You can also view your invoices in your payment settings.
Processing Wire Transfers
TestDome uses FastSpring as our e-commerce solution, so FastSpring is the merchant of record for transactions between the customer and TestDome (i.e. invoices are issued by FastSpring and payment is done to FastSpring).
· For receiving international wire transfers, FastSpring uses Global Collect.
· To receive money cost efficiently, Global Collect has accounts all over the world.
· International money transfers usually go via an intermediary bank. If they do, the intermediary bank takes USD 20-30 as their fee of the transferred amount.
· Due to this setup, TestDome and FastSpring don't have access to the actual receiving bank account and are relying on automated detection by Global Collect which depends on correct usage by the account owner, payment reference, and matching the amount listed on the invoice.
What commonly happens is that accounts payable don't follow the instructions on the invoice for the account owner and/or payment reference (e.g. writing FastSpring as the account owner and/or TestDome as the payment reference). If that coincides with the payment going over an intermediary bank, then the sending bank considers the transfer successful, but Global Collect is unable to match it to the invoice as neither the account owner, payment reference, or amount match what was expected.
We don't need a SWIFT copy as proof that you paid. We need it to get what information was written by your accounts payable team so Global Collect can find the transfer and match it to the invoice.